We’re listening
Feedback & Complaints
We’re committed to high standards of service. If something isn’t right, we want to hear about it — and put it right.
Tell us
Contact your broker or email us with the details. We acknowledge every concern promptly.
We review
We investigate fairly and keep you updated on progress and expected timeframes.
We resolve
We aim to resolve concerns quickly and explain the outcome clearly. External dispute options are available if needed.
Prefer to raise it directly? Email Jerry@mortgagestation.com.au or message us on WhatsApp.
Need to talk to someone?
We’re here to help
Reach out and we’ll make sure your concern is heard and handled.
Mortgage Station Pty Ltd ACN 050601093 is an Authorised Representative (Credit Representative Number 458488) of Mortgage Specialists Pty Ltd (Australia Credit Licence 387025). The information provided on this site is on the understanding that it is for illustrative and discussion purposes only. Whilst all care and attention are taken in its preparation, any party seeking to rely on its content or otherwise should make their own enquiries and research to ensure its relevance to your particular circumstances.